Privacy Policy

Introduction

At CueCatch, your privacy is our priority. By engaging with CueCatch's services or using the CueCatch Website (the "Website"), you are giving consent to CueCatch to use your Personal Information in the manner set out in this Privacy Policy. This Privacy Policy outlines our commitment to protecting your personal information and your rights in relation to the data we hold about you.

Information We Collect

Personal Information

Your personal information may be collected from you in a variety of ways. This includes, but is not limited to, when you register for the services (where we collect essential information such as your name, email address, and password), when you interact with CueCatch electronically or in person, when you access the Website, and when CueCatch provides services to you.

Survey Data

When you use CueCatch's hosted services, we store the content of your surveys, the responses collected, and related performance metrics to provide you with survey creation and reporting capabilities. If you choose to self-host your surveys and collect response data yourself, CueCatch does not access, collect, or store your survey content, response data, or performance metrics. In such instances, you assume full responsibility and ownership of this data.

Collaboration Data

Should you choose to collaborate on surveys with other CueCatch users, information relevant to enable that collaboration (names and email addresses associated with accounts) will be shared.

Analytic Data

To improve CueCatch's functionality, we may collect anonymized usage data (such as how our platform is used).

How We Use Your Information

Access to the Website

We may use your data to enable your access to the Website.

Service Provision

We use your data to provide the services that you purchase or request as a customer.

Usage Tracking

We track usage and measure traffic statistics of the Website to understand user behavior and improve our services.

Third-Party Information

We may receive and/or access information from third-party providers for the provision of our services to you.

Communication

We may contact you regarding your use of the services or services offered by CueCatch. This includes contacting you in relation to comments, complaints, enquiries, or dispute resolution.

Payment Collection

We use your data to collect payments from you for the services you use.

Third-Party Communication

We communicate with third-party providers or associate parties involved in the provision of the services.

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services.

Sharing Your Information

Third-Party Services

CueCatch only integrates with other services at your request (e.g., webhook configurations). You are responsible for the privacy practices of any third-party platforms you choose to interact with.

Legal Compliance

We may disclose your information if required by law or to protect the rights, property, or safety of ourselves, our users, or the public.

Your Rights

Access and Modifications

You can access and modify your account information through your profile settings.

Deletion

You have the right to request the deletion of your account and associated data at any time.

Data Portability

You have the right to request a copy of your personal data in a standard, machine-readable format.

Withdrawal of Consent

You can revoke your consent for marketing communications and optional data collection at any time.

Data Security

We prioritize the security of your data through:

Encryption

We protect sensitive communication through encryption.

Security Measures

We implement technical and organizational safeguards to maintain the integrity and security of your data.

Regular Reviews

We continuously assess and enhance our data protection practices.

Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@cuecatch.com.